Dr. David Chang and Laurie Browne

"Laura is absolutely fantastic.  She has gone above and beyond what we ever would have expected from a real estate agent.  We are first time homebuyers and were a little intimidated by the process.  Laura’s knowledge and diligence helped make us feel comfortable throughout the entire process from start to finish.  Her dependability and honesty sets her apart.  We always felt like she had our best interests at heart, which really allowed us to trust her advice.  She was always available to discuss any aspect of our purchase, or to answer questions. 

Since moving into our house, when we thought her job would have been done, she has continued to help us as we get settled into our new home. We feel very lucky to have met and befriended Laura and would highly recommend her without reservations." 

Freek and Michelle Van de Braak

"We have worked with Laura on three different real estate deals and are completely satisfied with the work she did for us. She helped us buy our first condo during a very tough time for buyers and then subsequently helped sell our same condo at a great price in a tough time for sellers.

She was able to act quickly when we needed her to help us buy our home and sell our condo - leveraging her connections to help her do so. We would and have highly recommend Laura as a real estate agent to our friends in San Francisco." 

Martin Wicke and Sue Yoon

"We just bought our first home. Being newbies to the entire process, we really depended on Laura for seasoned advice, general real estate knowledge and patience.  We began our process in November, and six months later, we placed our first bid and it was accepted!  There were 3 other bids on that property, and we believe, that Laura's advice to (i) go with our best bid for the first offer and (ii) write a letter to the sellers was instrumental in our offer being accepted. In fact, the sellers liked our letter so much, that they did not ask the bidders for counters, but only asked the other bidders to come up to our level (which two of the three others did).

Laura also stood out in her dependability. She was always accessible, for our first-timer questions (either via email or phone). In addition, she always kept us abreast of the situation, giving us weekly and sometimes daily updates.

Finally, she made the process easy. We could always shuttle the paperwork back and forth via fax, email or some Web-based service.  We appreciated Laura's honesty and her ability to answer all of our questions in a strightforward manner, and recommend her to anyone wishing to buy a home in San Francisco."

Bill and Rachel Orcutt

"We had a terrific experience working with Laura . . .  As first time homebuyers, we interviewed several agents before choosing her, and have been thoroughly pleased with our decision.  She has a great mix of professionalism and warmth that make her seem more like a friend with expertise than someone you hire.

Laura was our advocate throughout the year-long search and purchase process, a patient, good-natured resource and partner.  We never felt rushed or pushed into a transaction, and if anything she was the voice of reason keeping us on track and discouraging us from pursuing the charming fixer upper when we all knew what we really wanted and needed something move-in ready.

We appreciated how responsive Laura is, always quick to provide a helpful reply to any question, and also proactive, sending over useful bits of information or advice, checking in often but never excessively. She absolutely follows through and there is never any doubt that she will do what she says she will do, and often more. Laura's work is consistently high quality, and she is energetic and engaged, cares about doing a good job, and gets results."

Dr. Prasanna Jagannathan and Jackie Kuwada

"Laura is amazing. We were first time home buyers and were referred to her by a friend, and quickly realized how lucky we were to be referred to her! She is SO accessible and reliable, goes out of her way to get to know you and what you are looking for, and is, most importantly, a true advocate for your best interests - VERY important qualities in this real estate market.

When we were about to put in an offer on a single family home after looking for only 2 weeks, she encouraged us to step back and not rush the process. At that point, we immediately realized that she had our best interests at heart. Once we found a condo we could afford and would allow us to live comfortably and happily over the next 5-7 years, she helped us complete a competitive offer that was well under asking.

But it didn't stop there. Laura was a true advocate throughout the closing period, calling the sellers and our mortgage broker repeatedly to make sure that everything happened honestly and on time. When we finally received our keys and moved into our new place, we realized that there was no way it could have happened so smoothly without her guidance.

And, even after moving in, she still checks in with us to make sure everything is going well. If you don't have a real estate agent yet, please don't miss out on working with her!

Maria Morelli

"Thank GOD for Laura.  As a first time home buyer in a market as high-stakes (and intimidating) as San Francisco, she -- in her calm, knowledgeable, and disarming way-- guided me through the process of finding my home, making an offer, negotiating the terms of the contract, and beyond (I continue to consult Laura about home-improvement resources).  

One of the most wonderful aspects of Laura's guidance is the integrity she brings to her work.  I so implicitly trusted her to give me sound and honest feedback/advice as I attempted to navigate what can be a surprisingly emotional process of finding a home in a competitive market.  I never felt pushed.  In fact, a few times I "loved" a place, and Laura gently pointed out reasons she did not think it was right for me.  Laura is not in this for making a quick buck; she scrutinizes the options and provides honest feedback about the pros and cons of each place.  This is an invaluable quality in a realtor,   and in a friend.  I am thankful to have Laura as both.  AND a gorgeous new home to boot!" 

Glenn Keighley

"So coming as a neophyte to real estate in general, I was looking for an agent to work with who could shepherd my partner and I through a process that some people have referred to as 'the most stressful thing you'll ever do.' 

Honestly at this point I'm not sure what all the fuss is about since Laura did such a great job of helping us through the process. We started working with her after a few months lurking around diverse open houses vacillating over whether or not we were ready to get into the market . . . she did a great job of quickly grasping our tastes, making good use of our weekends to recommend properties that were in line with the kind of ideal that we were searching for us. She also did a good job of introducing us to areas of the city that we'd not previously contemplated while keeping our underlying requirements in mind.

When we were ready to start making offers on homes, she really facilitated the inevitable learning curve that I think all first time buyers must go through as you learn what works in a given marketplace. Throughout this process I really must commend her on her efficiency - for all you guys with impossible schedules Laura is the perfect agent for you! We handled the vast majority of correspondence, document signing and discussions over email and cellphone at the various diverse times that I was able to manage. I can't imagine how much time this saved from the overall process. Laura's extremely responsive over email and the phone really made the difference for me.

When we had an offer accepted, she worked proactivey with our mortgage broker and the seller's agent to ensure the escrow process went smoothly . . . I'd recommend Laura to anyone without reservation." 

Lisa and Mika Newton

"Working with Laura was a great experience!

We had bought real estate several times before, but never in San Francisco. Laura was extremely helpful and because of her diligence and responsiveness we were able to make an offer on the perfect home for us in Hayes Valley based on a preview of the property.

Laura is a top notch professional and we would highly recomend working with her." 

Tracy Akresh

"Even though she claims otherwise, I think I was one of Laura’s more challenging clients. :) I began looking for a condo right as the market started to turn down; and about a year later, after two offers that got rejected for being too low, I got a great deal.  I was very happy that Laura didn’t give up on me. And once we got going, Laura did a fantastic job ensuring that no “i” was left un-dotted and no “t” was left uncrossed.

Being a first time buyer is daunting, and Laura is great at taking care of all the details and making sure that our tight financing deadlines and timelines were in compliance. She also hooked me up with a great mortgage broker and lots of great contractors, inspectors and other folks to help with the decision making process.  And I am thrilled to be a home-owner in a condo that met all of my requirements!

Jane Wang

"Laura helped me purchase my first home. She is very smart, efficient, thorough, and well-organized. She has a lot of knowledge and experiences with San Francisco neighborhoods: whenever I had questions, she always offered information from a friend or client who lived right in that zipcode. That piece of personal touch was invaluable for me.

Laura listens well and remembered what I needed. I have a lot of personal preferences and she kept track of those, so when I worked with her, I felt that she truly was representing me instead of just a customer.

She also negotiates well and fairly: she went through a loooong (6 hour) inspection and was able to negotiate a sizable credit, all with good data to back it up. I was also very happy/thankful with her follow-ups after the close: contractor coupons and recommendations, suggestions for some minor fixes, etc. As a first time home buyer, I feel that I've received a lot of attention and she's been quite patient with the entire process.

I would recommend Laura to anyone looking to buy in San Francisco: I'm confident that she is trust-worthy, capable, and fair."

Ayse Hortacsu and Pete Richards

"Working with Laura completely changed our view of the role of realtors in the real estate business. As avid internet-age web surfers and blog readers, we thought that we had all the resources we needed at our fingertips to find the perfect home for our family. Fortunately, at the insistence of friends, we hired Laura and learned that working with an experienced realtor has a lot of benefits besides getting access to not-yet-public listings.

In the kindest way possible, Laura was able to ground our expectations, reminding us of our priorities which we happened to forget about at the sight of each pretty facade, and thus encouraged healthy communication between us to discuss the pros and cons of homes with clear heads. She never rushed us into buying a home that she did not believe was right for us. At the end of two months, we were able to refocus on our priorities and finally found a house that met all of our criteria. Once we said the word, Laura stepped in to act very quickly, went out of her way to make the right arrangements, and coached us as we put an together an offer for the sellers. Even in today's slow market, we believe that we would not have been able to get our beautiful house without her decisive and quick-acting skills.

Now that we are home owners in San Francisco, we are still keeping in touch with Laura. She is a great resource for remodeling information, both out of her personal experience with her home, and from her previous clients."

Nate Faerber and Martha White

"Laura was a completely committed advocate for our first home purchase. She accompanied us to showings, assisted with financing contacts, kept us up-to date with regular phone calls and emails, attended inspections, and got us into contract although a higher offer was outstanding. We found a home within our price range that exceeded our expectations, and the entire process from start to close took less than two months.

A few years ago during our first foray into the real estate market, we had an agent who pushed quick-sale new construction condos even though we wanted a single family residence.  Working with Laura is an entirely different and lovely experience.  She not only respected our wishes, she convinced us to aim higher.  If we were wowed by a home's exterior, she would remind us to check the its internal systems. Laura wanted us to have a perfect home more than she wanted a sale, and her attitude helped us to be patient and wait for the right property.  Instead of the fixer upper we first considered, we now have a fully renovated and move-in ready home within the same price range and neighborhood. We are very excited!!

Lucy and Todd Johns

"Laura has been a pleasure to work with.  As first-time home buyers with a fairly strong opinion on what we wanted, we knew that finding a place might take time.  Laura was patient and helpful in the year plus that it took us to find the right place. She not only became a valued confidant but also a trusted friend.   She was very flexible as our wants and needs evolved over time and helped us stay on top of the market with timely information and advice.

Even more impressive was Laura's attention to detail both during and after the transaction.  Her willingness to help us with even the smallest details proved invaluable. And, her knowledge and assistance kept us from getting overwhelmed with the whole experience. We could not be more pleased with our new home and would gladly recommend Laura to all our friends!"

Mike Bene

"Being a first time home buyer in San Francisco is a daunting task.  Being indecisive is usually a detriment. Laura's patient and methodical approach help me wade through the multitude of neighborhoods and options in the SF market and focus on what I was truly interested in.

From search, to offer, to signing, then close of escrow - the process was seamless, and I attribute this to Laura's professionalism, experience, and attention to detail.

I will highly recommend Laura to all my friends. Thanks to her, I'm truly ecstatic about the purchase of my new home."

Caroline Ayres and Bethica Quinn

"Laura is the reason we live in this beautiful house today.

We approached her with a seemingly impossible request: How could we gain more space for our growing family and to open a new preschool business, without spending more per month than we were paying on our old house?

Laura really went the extra mile, in finding us a new place to live and negotiating a price we could afford as well as in marketing our old place to get us the offers we needed to make the whole thing work."

Dr. Jessica Morse and Jason Davis

"Fabulous -- that’s how we would describe the service we received from Laura while purchasing our first home in San Francisco. We have used several very good realtors in other parts of the country over the past 8 years, however, our experience with Laura was far superior.

Her attention to detail, her accessibility, and her desire to get us the best deal on our home were just a start. Laura went out of her way to find a more competitive lender for a TIC fractionalization loan – saving us consider long-term interest expenses. She also made certain that all the little things that make a home comfortable and enjoyable were addressed by the Seller – including the installation of a new, high-end washer and dryer for the building.

And, she also made it a priority to attend all the home inspections and signing/closing meetings and was more than willing to work around our busy schedules, even meeting us at our apartment sometimes.

While it is a given that Laura offers thorough, professional, excellent service, she is also a very sweet person. We are going to miss her regular progress reports. Thank you very much Laura, it was a really pleasure!"

Adam Rosen

"Laura was a real pleasure to work with. It's difficult to navigate the process of buying a home, especially in a competitive market like San Francisco. Laura paid great attention to all the details involved.

She was there at every step along the way to ensure that I felt comfortable with the decisions I was making and that I understood my options.  I felt that the offers I wrote with her guidance were competitive and sound.

When I needed to find a TIC partner for a couple of the initial offers I wanted to write, she was also instrumental in matching me with good people. Additionally, her contacts -- from inspectors to mortgage brokers to contractors -- were, and continue to be, a great asset. 

I would not hesitate to work with Laura again in the future.  

James and Jen Beser, Ania and Glenn Lyday

"Laura was great to work with as we purchased a TIC through a probate sale.  She was instrumental in helping us migrate through the policies and procedures of such a unique home purchase.

More impressively, even after we closed, Laura has continued to assist us with referrals for contractors of all types and also still provides us with advice in improving our home.

She truly was and still is a partner with us during the entire process. Thanks for everything, Laura!"

Nicole Imberger and Aaron Sevier

"Laura was wonderful to work with and made us feel very comfortable. From the very beginning stages and throughout the sale and closing, she used an incredible process to stay organized and was attentive to every detail.  She was especially helpful getting the house ready to go onto the market so that it looked the best it could.  

We really appreciate how well Laura took care of us and highly recommend her."

Dr. Robert Li

"Laura's help was invaluable. She takes the time to get to know you and to understand your tastes and particular needs.  I felt very comfortable that she had my best interests at heart - she was very frank in her assessments of properties and what they were worth (or not worth).    

Once I made the decision to buy, she put together a bid that saved me a significant amount of money in closing costs and held my hand throughout the entire escrow process. Working with Laura made the whole home buying experience a delight, and I would certainly use her again!

Mike Allen and Beth Murphy

"Laura's hard nosed commitment, unique persistence and personal touch helped us purchase our new Victorian house in Bernal.  A rare combination of trusted advisor, teacher and patient therapist, she is a true delight to work with.  Her professionalism and outstanding service is noted by her peers and business associates - you know you're in good hands when the selling agent raves about your realtor before you close escrow!

An invaluable asset as you attempt to stand out in a sea of faceless bids and manage the sometimes devilish details of home purchase, Laura comes highly recommended to our friends and colleagues!"

Dr. Dan Mairani and Lisa Kruglov

"We cannot thank you enough for all of your assistance and attention. Your quality of service is what we long for from others whom we do business with. Unfortunately, we tend to walk away feeling ill served.

This time, we walk away thankful, happy, pleased with our purchase and ready to do business with you again in the nearest future. In addition, we feel like we’ve made a new neighborhood friend.

We thank you for your time, energy, efficiency, patience and your smile that was delivered with each encounter."

Ed Montoya

"As a first time buyer, I found Laura to be tremendously helpful.  She really hustles to provide great service.  For example, she provided a weekly update of relevant comps. This was critical to being informed and confident when I finally bid on my condo (which I got below the list price). 

In addition, she provided useful insights on how to approach submitting an offer. Lastly, Laura approaches her job with a passion and a sincere desire to provide the highest quality information and advice.” 

Jenni Lee

"Being new to San Francisco and a first-time home buyer, I definitely appreciated Laura's deep knowledge of the San Francisco real estate market, expertise in her field, attention to detail, and most of all, her candor. 

Thank you for everything!  I love my new home!" 

Vincent Sanchez

"Laura was the key to a pleasant and stress-free home buying experience!

I was especially pleased with the way she kept in close contact, letting me know what was happening during every step of the process. She also hooked me up with people who made the escrow process easy.

Laura is concerned with her keeping her clients happy above all else!" 

Ben and Kathleen McKeever

"Laura was a delight to work with on both the sale of our condo in Noe Valley and the purchase of our home in Bernal Heights. Her diligence and detail-oriented approach enabled us to efficiently search for our new house without many wasted trips to open- houses weekend after weekend.

The sale of our condo was a huge success thanks to Laura's thorough marketing and willingness to go the extra mile. We felt lucky to have had Laura on our side during this process and absolutely recommend her to others." 

Dr. Darya Soto

"Laura helped me find my home within two weeks.  After our discussion of my preferences, she set to work in a very efficient and diligent manner.  When by chance I found my house just before leaving overseas on vacation, this did not slow Laura down.  In fact, we did most of the signing and discussions regarding bidding by Internet, fax and long-distance phone calls.  She helped me give the sellers the winning offer and bid, which remained in my price range. 

In addition, Laura gives the utmost enthusiasm in every step of the process and thus was a delight to work with.  She was always on top of every detail during the entire process, a quality that not only impressed me but also my mortgage broker.  I highly recommend her as a top-notch real estate agent and I plan to use her again if the opportunity arises."

Kelly Outis and Jeff Reine

"As first-time buyers, we were grateful for Laura's patience in walking us through the entire home-buying process, from determining what we were looking for to helping us move quickly and efficiently once we found the home we wanted.  We had a very relaxed timeline, and Laura stuck with us for several months, keeping us up to date on market shifts and availability in an organized, efficient manner.

Since we've closed, Laura has continued to act on our behalf, making sure that all of the details have been taken care of and helping us make the transition to home ownership a smooth one. Thanks, Laura!"

John Carr

"Working with Laura was great.  The thing I like the most about her is her determination and perseverance.  I was a first time homebuyer and I had a very difficult time deciding in which neighborhood I wanted to live.  Laura was very patient with me.  She really took an interest in what was important to me and spent a lot of time with me touring the various neighborhoods to help me narrow my search. 

I also really enjoyed Laura's honesty and integrity.  I never felt that she was out just to earn a commission. Instead, she always had my best interest in mind.  There were many times when Laura told me something was not worth the price or that the house needed too much work or was not in the right neighborhood.  It was great not feeling pressured into a huge purchase."

Tod Puckett and Sarah Beamish

"We had been looking to buy our first home for over two years and could never find the right real estate agent or house until we were lucky enough to meet Laura. Laura was never pushy or fake. She followed up about everything immediately and was always accessible, honest, patient and reliable. She helped make our offer competitive and personal, keeping us informed every step of the way.

Laura continues to help us out even after we closed on our house. Her contacts and referrals have been especially trustworthy and helpful. We would not have bought our first house in San Francisco without her help and expertise!"

Stacie McConnell

"Being a first time home buyer, I was completely intimidated by the San Francisco real estate market. Having Laura by my side to guide me gave me the knowledge and confidence I needed to get through this exciting and sometimes stressful process.

Her attention to detail and concern for her clients' best interests is a tremendous asset. I truly felt that I could trust her 100%. Laura's experience and honesty make her not only a great realtor but also a good friend."

Yoko and Eric

"It has been a lot of fun working with Laura. Her knowledge, expertise and enthusiasm helped us refine our search. She took the time to develop a real understanding of our wants and needs. As a result, we were able to get the perfect condo for us.  Laura went "above and beyond" the entire time.  She is a realtor with perseverence, honesty, and integrity."

Jennifer Samuelson

"Laura is knowledgeable, honest, and professional.  But I believe her most valued asset is her ability to care for each client as if he/she were her only one. Laura listened to my needs and supported my decisions.  She got me into my first home not by pressuring me, but by taking the extra time to ensure my happiness. She also went the extra mile to personally submit my offer. I have recommended Laura to both colleagues and friends, and I will definitely use Laura in the future when I decide to sell my home and buy another." 

Joleen Soo

"I was referred to Laura by my friend Fiona, and true to her word, Laura went above and beyond my friend's glowing recommendation. Imagine a friend who is honest and straightforward, has your best interests at heart and happens to know a whole lot about real estate - and you get Laura. 

She goes to great lengths to make sure you get what you want, is able to anticipate what you will like, and most importantly is incredibly meticulous about all the details that go into finding a new home.  What differentiated Laura from other agents I have worked with is that Laura is not afraid to tell you to wait, to tell you it's a bad deal, and to tell you "too expensive!". It is NOT about a fast deal with her, but about the perfect deal for you. I felt very lucky to have Laura clear the path to my amazing new home!"